Privacy Policy

DStv Installer Bedfordview (operating as part of Elite Innovation Group, "we", "us") respects your privacy and is committed to protecting your personal information in accordance with South Africa's Protection of Personal Information Act (POPIA).

Information We Collect

When you contact us by phone, WhatsApp, email or our website contact form, we may collect your name, phone number, email address, physical address and details about the service you're enquiring about. If you browse our website, standard analytics tools may collect anonymised usage data such as pages visited and general location.

How We Use Your Information

• To respond to quote requests and provide the services you've asked for
• To schedule and confirm installation or repair appointments
• To send you invoices, guarantee documentation, or follow-up communication related to a job
• To improve our website and services based on general usage patterns

How We Protect Your Information

We take reasonable technical and organisational measures to protect your personal information against loss, misuse or unauthorised access. We do not sell your personal information to third parties.

Sharing Your Information

We may share your information with service providers who help us operate our business (such as our contact form processor) strictly for the purpose of delivering our services to you, and only to the extent necessary.

Your Rights

Under POPIA, you have the right to request access to, correction of, or deletion of your personal information held by us. To exercise these rights, contact us at sales@eliteinnovation.co.za.

Cookies

Our website may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings.

Contact Us

Questions about this policy can be directed to sales@eliteinnovation.co.za or 082 748 7019.